I have created this blog in hopes of generating more interested clients for my industry. I am currently the CEO of ZDH Consulting - an outsourcing solutions company.
ZDH is a family-owned business located in Israel. With our 24-hour service, we guarantee that your business needs are met quickly, efficiently, and effectively. Our job is not complete until you, your business, as well as your customers or clients, are completely satisfied.
ZDH was founded in 2005 and within just one year, our business, ZDH, took off with a soaring start. We met other Anglo ex-pats who had made Israel their home, and who were also looking for a job in which they'd be able to use their mother tongue (English) and to develop their interpersonal and sales skills over the phone.
Training began, and before we knew it, ZDH had 50 employees and 30 clients. Five years later, those numbers have more than doubled, and our track-record for success has become known throughout the United States, Israel, and in other countries around the world.
Our competitive prices can't be beat, which is what draws clients to us in the first place; but it's our quality of service that encourages clients to stay with us, year after year, success after success.
Join our family today by contacting us at Outsource-telemarketing.com now!
"Outsourcing," a buzz word of the 21st century, can be found in virtually all modern management textbooks, business school curricula, or company websites. Anyone who wants to run a successful business must know how and when to delegate. No man or woman can start and run a business alone; collaboration is key to any business's success, especially if it wants to build its brand with an image of effectiveness and productivity.
You've got two choices: You can delegate to the people in your office or you can delegate to another company that specializes in carrying out the sorts of tasks that you need checked off your to-do list, mainly telemarketing, appointment scheduling, customer service, and sales.
These companies are called call centers, and when you delegate to these outside companies, you're taking part in the international phenomenon of "outsourcing."
Consider yourself on the cutting edge of business trends when you sign up to work with our off-shore call center in Israel.
One benefit of outsourcing to a call center is the elimination of overhead costs, the reduction in time needed to hire and train, and the peace of mind associated with hiring skilled, experienced personnel. Those benefits become increasingly attractive when you hire off-shore, a detail that will significantly lower your costs—Israeli salaries are lower than American ones—without forcing you to sacrifice on quality.
Outsourcing to India, a popular move by many U.S.-based companies, will certainly save you money, and if you're outsourcing computer work, or other non-phone based technical work, India will probably work just find for you.
But what if you're looking for people to work the phones, to speak with potential or existing clients, and to make a positive impact on your company brand? Wouldn't you want agents who speak English fluently and who are comfortable with American culture? Don't you want your sales or customer service agents to be able to identify with your clients, customers, or patients? Most importantly, isn't it important to you that you have educated, qualified, coherent agents representing your company on the phone? Who do you want as your company voice?
This is where the advantage of hiring ZDH in Israel enters the picture. Our agents speak English fluently and most were born and raised in the U.S. They will best represent your company and your brand. They will be the voice behind your image…with no worries for miscommunication due to an awkward accent.
For reliable customer service, sales, telemarketing, or appointment scheduling, Contact ZDH today! You and your clients will thank us!
3 Ways We Will Help With Your Appointment Scheduling
With all our focus on telemarketing, sometimes we forget to remind our clients that about 50% of our work comes from companies requesting that we manage their appointment scheduling. Our agents are experts at filling calendars and time-tables, scheduling, rescheduling, and following up post-meeting.
Here are 3 ways the appointment schedulers at ZDH will help your business:
1.ZDH offers 24/7 coverage. If you have an early morning meeting scheduled, then you'll want to know as early as possible if a client or patient cancels that appointment. If a call is made in the middle of the night, then you won't know until just before that first meeting of the day, just when you enter the office, that a client has rescheduled. This can be frustrating and force you to waste valuable time. We'll man your phones around-the-clock. If someone needs to cancel last minute or needs an emergency appointment, we'll be there to speak with them and address their needs…no matter what time of day or night.
2.We offer multiple agents. Maybe for most of the time you only need one secretary or receptionist. Maybe she can handle answering calls, making appointments, and speaking with clients or patients as they walk into the office. But most people—regardless of how talented—can't speak with more than one (okay, maybe two) people at the same time. Let your receptionist do the in-person welcoming, chatting, appointment setting, and paperwork; and let us take care of the phones. Two people call in at once? No problem—we've got them both covered. Three or four all want to make appointments at once? We've got agents to take their calls as well.
3.We offer paging services 'round the clock. This is a particular important service for doctors or other on-call professionals. Let us take your calls for you—we'll make appointment for those who wish to see you, take messages for those who need to speak with you, and page you "911" for people who require your assistance ASAP. Our agents are trained to speak with people who are under distress.
Want to eliminate no-shows, have people show up on time, reduce cancelations, and stay on top of your schedule? Contact us today—we don't need to be at your office to take your calls and make sure that the ins and outs of your office run smoothly!
Increase Productivity and Eliminate Hassle by Outsourcing Telemarketing to an Off-Shore Call Center
If you are a business owner then you know how utterly exhausting and frustrating telemarketing can be—and not just making call after call and getting hung up on time and time again, but managing the entire enterprise of telemarketing. It can be a strain on your resources, manpower, and office morale. Nobody enjoys cold calling and nobody enjoy spending hours following up on dead-end leads.
That is, nobody enjoys those tasks unless they're trained in tried-and-true methods that will increase the occurrence of productive calls and reduce the occurrence of frustration.
We'll bet you didn't know that people like that existed.
Welcome to ZDH Sales. There's a reason why we've put "Sales" in our name—it's who we are, it's what we do, and it's what we're most proud of…and good at!
Outsource your telemarketing to our off-shore call center and you'll find that not only are more calls being made, more people being reached, more leads being generated, and more sales being closed, but that the people behind the calls (that is, us and your customers) are happy, calm, and satisfied.
We offer our telemarketing agents a rigorous training program in which they learn the ins and outs of telemarketing, client retention, sales, and appointment scheduling. Perhaps more important that the actual hands-on training, however, is the training we carry out in the area of customer service—how to speak with people, how to keep our calm (and theirs), and how to truly connect and communicate with the person on the other end of the line.
We're not just sales people…we're people people, which makes our job—which is essentially speaking to people all day—pleasant and enjoyable.
If you don't feel the same way about spending the day (and night, as the case often is with us) on the phone, then outsource your telemarketing to a group of professionals who will treat the task of telemarketing as a positive and enjoyable endeavor. You'll see that with a positive approach, you'll reap a more positive result—more sales and happier clients.
Get in touch with us and start your happier telemarketing campaign today!
You are cordially invited to increase your company's productivity and effectiveness by joining hundreds of other satisfied clients at zdhsales.com, a family-owned outsourcing company whose #1 priority is helping you reach your telemarketing goals.
What do we do at ZDH? Our job is to take care of your "busy work" while you take care of the other important aspects of running a successful business—networking, marketing, presenting, performing, or any other of the crucial elements that transform your business from struggling to surviving and then finally, to succeeding and sparkling. Our job is not complete until you've reached your sales goals, have your appointment books filled, or have your surveys fully distributed.
Still not sure if outsourcing a part of your family to ours is for you? Consider the following advantages:
·Outsourcing to ZDH will save you money. It will cost you a lot less money to hire our off-shore call center than it will for you to hire individual people to work from your office. Besides the fact that we'll charge less to get the same job done, you'll save additional money on lower overhead costs, training costs, and more.
·Outsourcing to ZDH will save you time. We come to you pre-hired and pre-trained. Yes, you'll still need to put some time into hiring our call center as a whole and into providing us with training and information about what you do and what you'd like us to do for you, but that total time will be significantly lower than if you were interviewing, hiring, and training individual employees. Also, we're fast learners and extremely efficient!
·Outsourcing to ZDH will boost your productivity. We like to encourage business owners to take a hands-off approach to the work we do for them. After all, aren't you outsourcing your work because you don't have time to manage it all? Therefore, leave your sales, telemarketing, or appointment scheduling to us. We'll make sure that quality is high and that your results are top-notch. With a sudden opening in your timetable, you can now focus on all those tasks you've been pushing off. Marketing, networking, and innovating will now take a front seat to your driving business. You'll love how all of a sudden you're getting more and more accomplished on a daily basis.
·Outsourcing to ZDH will provide you with quality, competent agents, boosting your company's reputation. ZDH agents are highly skilled, experienced, and motivated workers. We take great pride in the fact that we only hire the best, most intelligent, and most competent of salespeople and telemarketers. We make sure that each person we hire comes with glowing references and a winning track record. We also make sure that every agent speaks English fluently and clearly—in fact, even though we are located in Israel, all of our agents are native English speakers! How's that for quality assurance?
·Outsourcing to ZDH will boost your employee morale. Dealing with overworked salespeople under your roof or trying to console harried receptionists can take a toll on your energy level, and on theirs. Make everyone's job more pleasant by outsourcing work that can be done elsewhere; then everyone can focus on his or her job performance better, and more happily.
