3 Ways We Will Help With Your Appointment Scheduling

3 Ways We Will Help With Your Appointment Scheduling

With all our focus on telemarketing, sometimes we forget to remind our clients that about 50% of our work comes from companies requesting that we manage their appointment scheduling. Our agents are experts at filling calendars and time-tables, scheduling, rescheduling, and following up post-meeting.

Here are 3 ways the appointment schedulers at ZDH will help your business:

1. ZDH offers 24/7 coverage. If you have an early morning meeting scheduled, then you'll want to know as early as possible if a client or patient cancels that appointment. If a call is made in the middle of the night, then you won't know until just before that first meeting of the day, just when you enter the office, that a client has rescheduled. This can be frustrating and force you to waste valuable time. We'll man your phones around-the-clock. If someone needs to cancel last minute or needs an emergency appointment, we'll be there to speak with them and address their needs…no matter what time of day or night.

2. We offer multiple agents. Maybe for most of the time you only need one secretary or receptionist. Maybe she can handle answering calls, making appointments, and speaking with clients or patients as they walk into the office. But most people—regardless of how talented—can't speak with more than one (okay, maybe two) people at the same time. Let your receptionist do the in-person welcoming, chatting, appointment setting, and paperwork; and let us take care of the phones. Two people call in at once? No problem—we've got them both covered. Three or four all want to make appointments at once? We've got agents to take their calls as well.

3. We offer paging services 'round the clock. This is a particular important service for doctors or other on-call professionals. Let us take your calls for you—we'll make appointment for those who wish to see you, take messages for those who need to speak with you, and page you "911" for people who require your assistance ASAP. Our agents are trained to speak with people who are under distress.

Want to eliminate no-shows, have people show up on time, reduce cancelations, and stay on top of your schedule? Contact us today—we don't need to be at your office to take your calls and make sure that the ins and outs of your office run smoothly!